Annual report 2012

Content according to GRI reporting guidelines

GRI G3.1 Content Index

 

Application level: B +

 

Assured by

 

STANDARD DISCLOSURES PART I: Profile disclosures

 

1. Strategy and analysis

Disclosure

Description

Level of reporting

Reference/ section

Reasons for omission/explanations

1.1

Statement of the Management Board on the importance of sustainable development for the organisation and strategy.

 

1.4

 

1.2

Description of key impacts, risks and opportunities.

 

1.3, 1.4, 1.6, 1.12

 

 

2. Organisational profile

2.1 – 2.10

Company name, brands, registered office, organisational structure, ownership structure, markets, key data, significant changes regarding composition and ownership, recognitions and awards.

 

1.2, 1.7, 1.8, 1.11

 

3.1 - 3.8

Data regarding the report, report scope and boundary.

 

1.3

 

3.9

Data measurement techniques and the bases of calculations.

 

1.3, 1.11, 2.10, 2.10.2

 

3.10 - 3.11

Explanation of the effect of any restatements of information provided in earlier reports, and the reasons for such restatements. Significant changes from previous reporting periods.

 

1.3

 

3.12

GRI content index.

 

2.13

 

3.13

Policy and current practice with regard to seeking external assurance for the report.

 

1.3, 2.14

 

 

4. Governance, commitments and engagement

4.1 – 4.4

Governance structure, mechanisms for the submission of recommendations and suggestions by minor shareholders to the Supervisory Board and by employees to the works council and employee representatives on the Supervisory Board.

 

1.9

 

4.5 - 4.7

Linkage between compensation and performance, avoidance of conflicts of interest, qualification and expertise, internal code of conduct.

 

1.8,  1.9
Note 33

 

4.8 -4.11

Oversight of the management of the Company’s economic, environmental and social performance, self-assessment of the work of the Supervisory Board, precautionary principle, internal code of conduct.

 

1.2.5, 1.5, 1.8, 1.9

 

4.12 - 4.13

Commitments to and support of external initiatives and membership in associations.

 

1.2.4 2.5.4, 2.8.9

 

4.14 - 4.15

Stakeholder engagement and basis for identification and selection of stakeholders with whom to engage.

 

1.2.5

 

4.16 - 4.17

Approaches to stakeholder engagement, including frequency of engagement; key topics and concerns that have been raised through stakeholder engagement (and reporting).

 

1.2.5

 

STANDARD DISCLOSURES PART II: Disclosures on management approaches (DMAs)

G3.1 DMAs

Disclosure

Level of reporting

Reference (page)/ section

Reasons for omission/explanations

DMA EC

Economic performance

 

14 - 16/ 1.6.1

 

Market presence.

 

9/ 1.2.5, 79/ 2.5.7, 89/ 2.8.1

 

Indirect economic impacts.

 

14 - 16/ 1.6.1

 

DMA EN

Energy. Biodiversity. Emissions, effluents and waste. Products and services. Compliance. Transport.

 

97/ 2.9

Only material aspects are included.

DMA LA

Employment.

 

14/ 1.6.1

Only material aspects are included.

Labour/management relations.

 

89/ 2.8, 2.8.1

Occupational health and safety.

 

95/ 2.8.8

Training and education.

 

91/ 2.8.3

Diversity and equal opportunity.

 

89/ 2.8, 2.8.1

Equal remuneration for women and men

 

89/ 2.8, 2.8.1

DMA HR

Investment and procurement practices, non-discrimination, freedom of association and collective bargaining, child labour, prevention of forced and compulsory labour, security practices, assessment and remediation.

 

89/ 2.8.1

 

DMA SO

Local communities. Corruption. Public policy.

 

89/ 2.8.1

 

Anti-competitive behaviour.

 

Sustainable policy.

Compliance.

 

12/ 1.4

DMA PR

Customer health and safety.

 

41/1.12.2, sustainability policy

 

Produce and service labelling.

 

41/1.12.2,
Sustainability policy.

Marketing communications.

 

78/ 2.5.6

Customer privacy.

 

89/ 2.8.1, 105/ 2.10

Compliance.

 

Sustainability policy

STANDARD DISCLOSURES PART III: Performance indicators

Economic

 

Economic performance

 

 

 

EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Fully

2/ 1.1, 47/ 2.1, 87/ 2.7

 

EC3

Coverage of the organisation’s defined benefit plan obligations.

Fully

90/ 2.8.2, 93/ 2.8.3

 

EC4

Significant financial assistance received from the government.

Fully

94/ 2.8.3,
financial report

 

EC8

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement.

Fully

51/ 2.3, 81 – 84/ 2.6.2,

 

Environmental

 

Energy

 

 

 

EN3

Direct energy consumption by primary energy source.

Partially

101, 103/ 2.9

The use of fuel is reported in terms of costs.

EN4

Indirect energy consumption by primary source (electricity).

Partially

84/ 2.6.2.2
101, 103/ 2.9

The data collection method does not facilitate report by production source.

EN5

Energy saved due to conservation and efficiency improvements.

Partially

97/ 2.9, 2.9.1

The data collection method does not facilitate a precise quantitative calculation of savings.

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

Partially

98, 99/ 2.9, 2.9.1

See explanation for EN5.

EN7

Initiatives to reduce indirect energy consumption and reductions achieved.

Partially

98/ 2.9.1

See explanation for EN5.

 

Biodiversity

 

 

 

EN11

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Fully

102/ 2.9

 

EN14

Strategies, current actions and future plans for managing impacts on biodiversity.

Fully

102, 103/ 2.9

 

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.

Fully

103/ 2.9

 

 

Emissions, effluents and waste

 

 

 

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved.

Partially

99, 100/ 2.9

Quantitative measurements have not yet been made.

EN22

Total weight of waste by type and disposal method.

Partially

102/ 2.9

Quantitative data regarding removal methods are not included.

 

Products and services

 

 

 

EN26

Initiatives to mitigate the environmental impacts of products and services, and extent of impact mitigation.

Partially

99/ 2.9

The data collection method does not facilitate a precise quantitative calculation of savings.

 

Compliance

 

 

 

EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

Fully

98/ 2.9

 

 

Transport

 

 

 

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce.

Partially

98, 101/ 2.9

Comprehensive measurements of emissions into the atmosphere have not yet been made.

Social: labour practice and decent work

 

Employment

 

 

 

LA1

Total workforce by employment type, employment contract and region, broken down by gender.

Fully

90/ 2.8.2

 

LA2

Total number and rate of new employee hires and employee turnover by age group, gender and region.

Partially

91/ 2.8.2

Data by age group and by gender are not disclosed.

LA15

Return to work and retention rates after parental leave, by gender.

Fully

96/ 2.8.9

 

 

Labour/management relations

 

 

 

LA4

Percentage of employees covered by collective bargaining agreements.

Fully

89/ 2.8.2

 

 

Occupational health and safety

 

 

 

LA7

Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region and by gender.

Partially

95, 96/ 2.8.8

Reporting relates to the number of incidents.

LA9

Health and safety topics covered in formal agreements with trade unions (collective agreement).

Fully

95/ 2.8.8

 

 

Training and education

 

 

 

LA10

Average hours of training per year per employee by gender and by employment category.

Partially

92/ 2.8.3

The reasons for training and education are based solely on a specific job.

LA11

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

Fully

92, 93/ 2.8.3

 

LA12

Percentage of employees receiving regular performance and career development reviews, by gender.

Fully

94/ 2.8.4

 

Social: human rights

HR4

Total number of instances of discrimination and corrective actions taken.

Fully

89/ 2.8.1

 

HR6

Operations and significant suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour.

Fully

89/ 2.8.1

 

HR7

Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour.

Fully

89/ 2.8.1

 

Social: society

SO7

Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices, and their outcomes.

Fully

59/ 2.4.4

 

SO10

Prevention and measures to limit activities with significant potential or existing negative impacts on the local community.

Fully

84/ 2.6.2.2

 

Social: product responsibility

PR5

Practices related to customer satisfaction, including the results of surveys measuring customer satisfaction.

Partially

77/ 2.5.5

Quantitative data is not reported externally.

PR6

Programmes for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship.

Fully

78, 79/ 2.5.6

 

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship, by type of outcomes.    

Fully

78, 79/ 2.5.6

 

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

Fully

76/ 2.5.4

 

Sector supplement indicators (telecommunications)

 

Internal operations

 

 

 

IO1

Infrastructure investments in the telecommunications network by region.

Fully

51/ 2.3, 80 - 84/ 2.6

 

IO3

Health and safety measures for field personnel.

Fully

95, 96/ 2.8.8

 

 

Provision of access to ICT products and services

 

 

 

PA1

Policies and practices for providing access to the telecommunications infrastructure, products and services to the population in remote, less populated regions.

Fully

77/ 2.5.4, 104, 105/ 2.9.3

 

PA2

Policies and practices for overcoming obstacles in accessing and using telecommunication products and services relating to the language, culture, illiteracy, deficient education, revenues, special needs and age.

Fully

77/ 2.5.4, 82/ 2.6.2.1

 

PA3

Policies and practices for ensuring the availability and reliability of telecommunications products and services.

Fully

104, 105/ 2.9.3

 

PA4

Quantitative level of available telecommunication products and services in operating regions.

Fully

60 - 63/ 2.5.1, 71, 72/ 2.5.2, 83/ 2.6.2.1, 105/ 2.9.3

 

PA6

Programmes for providing and maintaining telecommunication links and services in extraordinary circumstances and in the event of natural disasters.

 

81 - 83/ 2.6.2.1, 105/ 2.9.3

 

PA8

Policies and practices to publicly communicate on EMF related issues.

Fully

84/ 2.6.2.2

 

PA10

Initiatives to ensure clarity of charges and tariffs.

Fully

76/ 2.5.4, 85/ 2.6.3

 

 

Technological applications

 

 

 

TA2

Examples of telecommunication products, services and applications that can replace some physical form of use (e.g. online telephone directories, video conferences, etc.).

Fully

73, 74/ 2.5.3