Annual report 2012

6. Cost of services

EUR thousand  2012 2011
Communication and transport services, and rent 14,425 16,062
Maintenance 37,035 38,909
Telecommunications services 120,204 125,878
Costs of leased lines 8,327 6,773
Sale incentives 18,639 16,925
Professional services 10,455 12,072
Insurance, marketing and entertainment 19,351 23,892
Sales commission 6,967 6,849
Banking services 1,402 1,548
Multimedia services 31,877 33,659
Other services 10,472 12,571
Total cost of services 279,154 295,138