Annual report 2012

7. Cost of services

EUR thousand 2012 2011
Communication and transport services, and rent 23,829 24,369
Maintenance 33,970 36,666
Telecommunications services 124,544 126,402
Costs of leased lines 9,056 8,261
Sale incentives 23,790 21,921
Professional services 16,649 16,764
Insurance, marketing and entertainment 28,254 32,781
Sales commissions 9,585 9,753
Banking services 1,982 2,151
Multimedia services 19,576 17,357
Other services 29,680 27,390
Total cost of services 320,915 323,815